Frequently Asked Questions
Everything you need to know about your gear and your order.
How long do I have to return an item if I change my mind?
We offer a 365-day return policy for our Decathlon members. If you are not a member, you have 30 days to return your purchase provided it is in its original condition.
Does Decathlon offer warranties on sports equipment?
Yes, most of our products come with a minimum 2-year warranty. Some specific items, like our Quechua backpacks, feature a 10-year warranty against manufacturing defects.
What are the available shipping methods and delivery times?
We offer standard home delivery, express shipping, and free 'Click & Collect' from any Decathlon store. Standard delivery typically takes 3-5 business days.
How can I track the status of my online order?
Once your order is shipped, you will receive an email with a tracking link. You can also view your order progress in the 'My Account' section of our website or app.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Decathlon gift cards.
How do I choose the right size for my sports gear?
Each product page features a detailed size guide. We also recommend checking the customer reviews, which often include feedback on whether an item runs small or large.